Sample scenarios

Problem statement

please add other scenarios if any come to you:

Scenario one: Reference staff at the desk helps a student interested in a history 7b topic -- immigration & asian exclusion in early 20th century. Staff shows student various web resources - american memory, census historical stats, ins historical stats, legal sources, bancroft, etc. She also shows him some books in the catalog and google scholar searches/jstor searches, etc. The student is enthused and happy and goes along his merry way. Unfortunately, b/c the student was in a rush to get to class he didn't write any of the resources down. He thinks about contacting the nice librarian but would feel too embarrassed about doing this b/c the nice librarian would think he wasn't paying attention. So, the whole interaction is lost and the student must scramble and waste time trying to reconstruct the reference interaction.

Scenario two: A GSI familiar with own research process is teaching a more general class and wants some key articles or reference resources related to a topic to get a quick overview and review, but is too busy to stop long at the desk. The reference staffer shares some ideas, and agrees to forward the resources mentioned to the GSI for when the person can squeeze in some time to quickly look through the resources. The reference staffer performs some quick searches and sends some print and electronic references along with a couple of short comments, while still at desk.

Scenario three: An individual on reference staff is asked to review the literature of a certain topic and is part of a working group. The individual squeezes in some time at a quiet moment and wants to share some of the resources with another person from the working group to review before they hop into another meeting that afternoon.

Scenario four: A reference staff member is checking e-reference questions and promises to follow up on a question with a more thorough answer. S/he forwards a reply, blending a few different suggested resources into one message to the library user.

Scenario five: An undergraduate has a Research Advisory Service appointment and although s/he could take notes, s/he wants to focus on hands-on learning with the reference staffer. Though the student feels good about researching the topic of choice, a reminder of all the new resources as a follow-up is even better and the student can even refer back to some of the resources at a later time in the year for a related class.

Scenarios added at another meeting (please flesh out)--

Scenario six: Bundle of resources to give to a class.

Scenario seven: chat reference.